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Delivery and returns
Howard's Paris Shipping and Return Policy
PREPARATION OF YOUR ORDER
Your package is prepared the day you order and shipped the next day at the latest. In busy periods, the preparation of the order may take up to 72 hours.
You will be notified by e-mail as soon as your package is shipped and you will receive the tracking number of your order to be informed of the good routing of your package.
DELIVERY COSTS
DELIVERY IN METROPOLITAN FRANCE
Home delivery via Colissimo without signature in 72h: 6,90€ TTC, offered from 99€ of purchase.
Delivery in relay point via Mondial Relay in 72/96h: 3,90€ TTC, offered from 99€ of purchase.
Home delivery via DHL Express in 24/48h (Metropolitan France excluding Corsica, working days only): 25€ TTC. The delivery is made against signature. You will receive an e-mail from DHL if you wish to change the delivery day or if you prefer to have it dropped off at a relay point. Delivery will be made between 8am and 10pm in Paris and Ile-de-France and between 8am and 8pm in the rest of the country.
DELIVERY IN DOM-TOM
Home delivery via Colissimo in 3 to 7 working days: 20€ TTC, offered from 240€ of purchase. See conditions.
INTERNATIONAL DELIVERY
Home delivery in 3 to 8 working days via Colissimo International: between 13 and 36€ TTC, offered from 300€ or 400€ of purchase depending on the country. See conditions.
Home delivery in 3 working days via DHL Express: between 30 and 63€ TTC. See conditions.
RETURNS WITHIN 14 DAYS
You have received your items but the size or cut does not suit you? Don't worry, you can return any product you order within 14 days from the date of receipt.
We offer two ways to return: remotely and in store.
RECOVERY PROCEDURE
The return is at the risk and expense of the Customer.
The product must be returned in its original packaging and condition, unworn, unwashed, accompanied by the delivery note received with the order.
Please send your return to the following address
Howard's Paris
45 rue d'Amsterdam
75008 Paris
In the absence of respect by the Customer of the present conditions, in particular the conditions of return, Howard's will not be able to proceed to the refunding or to the edition of a credit note for the concerned Products.
DELAY
As soon as we receive your return, a confirmation e-mail will be sent to you.
Your credit note or refund will be made within 15 days of receipt of your items and automatically on the account associated with the credit card used for payment or on the Paypal account used for payment. In the case of a payment by bank transfer, we will contact you to define the method of refund.
LOGISTIC PARTNER
All orders are prepared and shipped to Paris by our logistics partner WING (https://www.wing.eu/fr), specialist in e-commerce textile logistics.
BACK IN STORE
Visit our store at 45 rue d'Amsterdam, 75008 Paris.
Give us your product and specify if it is a request for an exchange or a refund.
On the basis of the price in force in the selected store, you have the possibility to choose another available product or to benefit from a credit note.